ESET Status

All Systems Operational

ESET PROTECT Operational

Europe, Africa, Asia Pacific Operational

Americas, Oceania Operational

Japan Operational

Canada Operational

ESET Inspect Operational

Europe, Africa, Asia Pacific Operational

Americas, Oceania Operational

Japan Operational

Canada Operational

ESET Cloud Office Security - Microsoft 365 Operational

Europe, Africa, Asia Pacific, Japan Operational

Americas, Oceania Operational

Canada Operational

ESET Cloud Office Security - Google Workspace Operational

Europe, Africa, Asia Pacific, Japan Operational

Americas, Oceania Operational

Canada Operational

ESET Connect Operational

Europe, Africa, Asia Pacific Operational

Americas, Oceania Operational

Japan Operational

Canada Operational

ESET PROTECT Hub Operational

ESET LiveGrid® Operational

ESET LiveGuard Operational

ESET Business Account Operational

ESET MSP Administrator Operational

ESET Secure Authentication Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ESET Inspect planned maintenance Sep 23, 2024 09:00 - Sep 25, 2024 18:00 CEST

Please be aware that between 7:00 UTC on September 23, 2024 and 16:00 UTC on September 25, 2024 a new version of ESET Inspect will be released. Customers will not be able to log in to the web console and send events to the server during upgrade of their instance.
The aggregated downtime will depend on the instance size and might take several hours within the maintenance window for the largest instances.
The maintenance is required in order to release version 2.3 of ESET Inspect.
Thank you for your patience and understanding.
Posted on Sep 18, 2024 - 13:23 CEST

ESET Secure Authentication planned maintenance Sep 23, 2024 10:00-16:00 CEST

Please be aware that on September 23, 2024 between 08:00 - 14:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.
During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 60 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).
Thank you for your patience and understanding.
Posted on Sep 18, 2024 - 13:38 CEST

Past Incidents

Sep 20, 2024

No incidents reported today.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

ESET PROTECT no longer sending events to syslog

Resolved - This incident has been resolved.
Sep 17, 14:11 CEST

Monitoring - Fix has been enrolled to all regions. Status switched to Monitoring.
Sep 16, 22:27 CEST

Update - Fix has been enrolled to all regions.
Sep 16, 22:02 CEST

Update - Fix is being deployed.
Sep 16, 22:00 CEST

Update - We are working on the fix which will be deployed soon.
Sep 16, 20:28 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 16, 20:00 CEST

Update - We continue to investigate the issue and will provide updates in due course.
Sep 16, 18:14 CEST

Investigating - Some customers may experience issue with sending events from the EP to their Syslog server.
Sep 16, 12:02 CEST

Sep 16, 2024

ESET Secure Authentication planned maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 15:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 10:30 CEST

Scheduled - Please be aware that on September 16, 2024 between 08:30 - 13:00 UTC, ESET Secure Authentication service will undergo a scheduled maintenance.
During the upcoming release, we anticipate that customers using 2FA authentication will remain unaffected. However, please note that logins to ESET Secure Authentication Web Console will be temporarily unavailable for up to 30 minutes. (Customers will not be able to activate 2FA for their accounts and to manage users & components).
Thank you for your patience and understanding.
Sep 10, 14:15 CEST

ESET MSP Administrator planned maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 CEST

Scheduled - Please be aware that on September 16, 2024, between 07:00 - 08:00 UTC, ESET MSP Administrator 2 will undergo a scheduled maintenance. Customers will not be able to login.
The aggregated downtime time should add up to around 5 minutes within the maintenance window.
Thank you for your patience and understanding.
Sep 11, 17:54 CEST

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

Unable to activate PROTECT and INSPECT from ESET Protect Hub

Resolved - This incident has been resolved.
Sep 11, 08:58 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 01:02 CEST

Identified - Root cause has been identified.
Sep 11, 00:19 CEST

Investigating - We are investigating multiple reports of inability to create PROTECT and INSPECT instances from ESET PROTECT HUB.
Sep 10, 23:14 CEST

Sep 10, 2024

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

"Last connected" time not updated in ESET PROTECT

Resolved - This incident has been resolved.
Sep 6, 13:58 CEST

Monitoring - The fix was deployed and the behavior should return to normal. We will continue to monitor the situation.
Sep 6, 12:36 CEST

Update - The root cause of the issue was identified and we are working on a fix.
Sep 6, 10:24 CEST

Update - According to the latest reports, the actual connectivity of agents may be affected. We continue to investigate the issue with high priority.
Sep 6, 10:18 CEST

Investigating - We are investigating reports of "Last connected" time column not showing up-to-date data in ESET PROTECT. We will provide more information as the investigation progresses.
Sep 6, 10:05 CEST